Support- LITAI Machinery

We are with you across the entire
lifecycle of your equipment.

From equipment selection guidance or production line solution design to global logistics, seamless installation, and long-term after-sales service, Litai provides comprehensive support to ensure your thermoforming line runs smoothly and profitably.

Global Service Network

Litai's service network extends across key international markets, supported by regional offices, agents, and distributors. We have established a presence in Saudi Arabia (Litai office), Thailand, Mexico, Indonesia, Bangladesh, Brazil, Russia, and Algeria through trusted agency partnerships. By building this international network, we can achieve localized sales, technical training, and after-sales support, ensuring reliable service for our customers worldwide.

Saudi Arabia
(Litai Office)
Thailand
Mexico
Indonesia
Bangladesh
Brazil
Russia
Algeria
WenZhou,China
(Litai Headquarters)

Solution Consultation Support

Our engineers work closely with you to design the right solution, ensuring the equipment fully meets your production needs:

Sample Evaluation:We assess customer-provided samples, analyzing dimensions, material, weight, and production requirements to determine feasibility.
One-on-one Consultation:To understand your production goals, automation needs, and budget requirements.
Model & Configuration Guidance:Professional guidance to help you choose the right thermoforming machine and auxiliary machine.

Logistics & Transportation Support

Litai keeps a long-term partnership with world-class logistics providers to ensure a reliable and cost-effective delivery process.

Secure Packaging for Export:Export packaging with moisture-proof and shock-resistant protection.
Full Customs Documentation: Including CE and ISO certificates.
Flexible Shipping Terms: FOB, CIF, or door-to-door service.

Worldwide On-Site Installation and Commissioning Support

Litai offers factory-site support to help you set up your thermoforming production line quickly, ensure smooth operation, and minimize downtime.

Equipment Positioning & Leveling: Precise installation and calibration to ensure stable performance.
Safety Protection Setup: Comprehensive safety measures to safeguard both operators and equipment.
Linked Trial Operation (2 Hours Minimum): Full system run to test functionality and optimize performance.
On-Site Operator Training: Practical training sessions to help your team operate and maintain the machine confidently.

Instruction & Training Materials Support

We provide complete materials to help your team quickly master operation and maintenance:

Technical Documentation: Detailed specifications and process documentation, including parts list, mold parameters, heating temperature, forming speed, and pressure settings.
User Manuals: Detailed instructions for installation, operation and maintenance.
Instructional Videos: Training with step-by-step video demonstrations for daily care and problem-solving.

After-Sales Support

With Litai, your equipment is supported by prompt after-sales service and expert technical guidance, ensuring reliable performance throughout its lifecycle.

7×12 Technical Support: Our team provides timely consultation and assistance.
Remote Diagnostics: Instant video troubleshooting to minimize downtime and keep your production running.
Fast-Track Spare Parts: Full system run to test functionality and optimize performance.
On-Site Engineer Service: Practical training sessions to help your team operate and maintain the machine confidently.

Equipment Upgrades & Optimization

Litai continually invests in R&D to upgrade core technologies and refine equipment systems, enabling lower labor costs and higher production efficiency. We offer lifelong system and spare parts upgrade support to keep your production line running at peak competitiveness.

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